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We answer fast.
Three mailboxes, one team behind each. Most replies go out within one business day — and the fastest way to evaluate the platform is still the demo, no email needed.
Pricing for portfolios, PMS partnership inquiries, and questions the demo doesn't answer. Best for: revenue leaders, GMs, CFOs, and PMS / channel-manager partners.
sales@hotelrms.com→Existing-customer issues — login, billing, PMS sync, recommendations, deviations, audit replay. Includes operator escalation for security-sensitive matters.
support@hotelrms.com→Everything else — press inquiries, conference speaking, advisory introductions, general feedback on the product. Founders read this inbox personally.
hello@hotelrms.com→How fast, what we'll ask, and where we work from.
Most messages get a real reply within one US business day. Urgent customer-impacting issues route through support@ and page operations directly — 24×7 acknowledgement, fix windows by SLA tier.
For sales: rooms, properties, current PMS, current RMS (if any). For support: tenant slug + a screenshot or the specific recommendation / deviation ID. The cleaner the question, the faster the fix.
Distributed across the US. Physical office in Dallas-Fort Worth Metro Area (Texas). All meetings are via video conference; all docs are searchable; every customer interaction is logged in our own audit trail.
Skip the email. See HotelRMS in Action.
Live data. Real US demand patterns. Demo credentials hit your inbox within one business day.